Terms of Service

1. About TheIndiaBox

TheIndiaBox.com is operated by Attune Offitech, an IEC (Import Export Code) licensed exporter registered in Delhi, India. We have been conducting international exports since 2012 through our eBay store SoundSolutions_Worldwide.

We provide personal shopping and international forwarding services — sourcing products from Amazon.in, Flipkart, Amazon.ae, Noon, Amazon.co.uk and other Indian and UAE-based platforms, and delivering them to customers worldwide via FedEx, DHL, Aramex and India Post.

By using our website or services, you agree to these Terms of Service in full. If you do not agree, please do not use our services.

2. Services We Provide

2.1 Personal Shopping Service

You provide us a product link or description. We purchase the item on your behalf from an Indian or UAE-based platform, and ship it to your international delivery address.

2.2 Package Forwarding

You purchase items directly and have them delivered to our warehouse address. We then consolidate and forward to your international address.

2.3 eBay Listing Service

For select products, we can list items on eBay under our verified store SoundSolutions_Worldwide, allowing you to purchase with full eBay Buyer Protection. See Section 3 for important charges applicable to eBay purchases.

2.4 What We Are NOT

• We are NOT a licensed courier company or freight forwarder
• We are NOT an Amazon, Flipkart or eBay official partner
• We do NOT guarantee customs clearance in destination countries
• We do NOT provide legal or customs advice

3. eBay Listings — Important Notice

3.1 eBay Commission

eBay charges a final value fee of approximately 12–15% on every sale made through our eBay store. This fee is charged to us as the seller and is factored into the price you see on eBay listings.

This means items purchased via eBay will be priced 12–15% higher compared to ordering directly through TheIndiaBox.com website or WhatsApp.

3.2 eBay Buyer Benefits

Despite the higher cost, purchasing via eBay provides:

• ✅ Full eBay Money Back Guarantee
• ✅ PayPal Buyer Protection
• ✅ eBay dispute resolution process
• ✅ Verified seller ratings and feedback visibility

3.3 Direct Order vs eBay — Cost Comparison

3.4 Worldwide Delivery via eBay

Items listed on our eBay store ship worldwide via FedEx or DHL with estimated delivery of 7–15 days depending on destination country.

4. Prohibited & Restricted Items

4.1 Completely Prohibited — We Cannot Ship

• ❌ Alcohol, wine, spirits, beer
• ❌ Tobacco, cigarettes, e-cigarettes, vapes
• ❌ Narcotics, drugs, controlled substances
• ❌ Weapons, firearms, ammunition, explosives
• ❌ Firecrackers, pyrotechnics
• ❌ Counterfeit, pirated or fake branded goods
• ❌ Currency, coins, negotiable instruments
• ❌ Live animals or insects
• ❌ Human remains or ashes
• ❌ Pornographic material
• ❌ Radioactive material
• ❌ Endangered species or CITES-restricted items

4.2 Conditionally Restricted Items

The following require special handling, documentation or carrier approval. WhatsApp us before ordering.

• ⚠️ Standalone lithium batteries (not inside device) — special declaration required
• ⚠️ Perfumes and aerosols — quantity limits apply, surface mail only in some cases
• ⚠️ Ayurvedic products — ingredient list required, some herbs banned in EU/USA
• ⚠️ Seeds, plants — phytosanitary certificate required
• ⚠️ Prescription medicines — strongly not recommended
• ⚠️ Liquids over 1 litre — surface mail only
• ⚠️ Electronics with battery — extra charges and MSDS declaration
• ⚠️ Jewellery over USD 500 value — insurance required

4.3 Country-Specific Restrictions

• Australia: Very strict biosecurity — most fresh food, plants, wood products banned
• USA: FDA regulations apply to food and supplements
• UK: Post-Brexit customs — food import restrictions apply
• Japan: Some spices and Ayurvedic ingredients restricted
• Brazil: Very high import duties — up to 60% on some goods
• UAE: No pork products, no religious material of non-Islamic nature

Customer is responsible for verifying import regulations of their destination country. TheIndiaBox.com is not liable for items seized or returned by customs.

5. Ordering Process

5.1 How to Place an Order

1. Submit order via our website form or WhatsApp (+91 82875 40887)
2. Provide product link or description, delivery address and contact details
3. We confirm availability and send you a price quote within 2–4 hours
4. You approve the quote and make payment
5. We purchase the product and send you photos before shipping
6. We ship and provide tracking number within 24–48 hours of dispatch

5.2 Order Confirmation

An order is confirmed only after payment is received in full. We reserve the right to cancel orders before payment without notice.

5.3 Product Availability

We cannot guarantee availability of any product on third-party platforms. If a product is unavailable after payment, we will offer a full refund or alternative product.

5.4 Photo Verification

We send photos of all items before shipping. You have 24 hours to raise any concern about the product condition. Once shipped, we cannot intercept the shipment.

6. Pricing & Payment

6.1 What Our Price Includes

• ✅ Product purchase cost from source platform
• ✅ Our service charge (10–20% depending on order value)
• ✅ Packing materials and labour
• ✅ International shipping via chosen carrier
• ✅ Export customs documentation (India side)

6.2 What Is NOT Included

• ❌ Destination country customs duty and import taxes
• ❌ Destination country VAT (where applicable)
• ❌ Remote area delivery surcharges
• ❌ Insurance (available on request)
• ❌ Storage beyond 7 days at our warehouse

6.3 Payment Methods

• Razorpay — Indian and international debit/credit cards, UPI, net banking
• Bank transfer — NEFT/IMPS for Indian customers
• Wise — International bank transfer (preferred for large orders)

6.4 Currency

All prices are quoted in Indian Rupees (INR) unless specified otherwise. International customers paying in foreign currency will be charged at prevailing exchange rates.

6.5 Price Changes

Quoted prices are valid for 24 hours only. Product prices on Amazon/Flipkart can change. Final price is confirmed at time of purchase.

7. Shipping & Delivery

7.1 Carriers We Use

• FedEx — Express worldwide delivery, 5–8 days most destinations
• DHL — Express worldwide delivery, 5–8 days most destinations
• Aramex — Economy express, 7–12 days, competitive rates
• India Post Speed Post (EMS) — 12–15 days, food items accepted
• India Post Air Mail — 25–35 days, cheapest option, food accepted

7.2 Estimated Delivery Times

• USA: 5–8 days (FedEx/DHL), 12–15 days (India Post Speed Post)
• UK: 5–7 days (FedEx/DHL), 12–15 days (India Post Speed Post)
• UAE: 3–5 days (FedEx/Aramex), 5–8 days (India Post)
• Australia: 8–12 days (FedEx/DHL), 20–30 days (India Post)
• Europe: 6–10 days (FedEx/DHL), 15–25 days (India Post)
• Japan: 5–8 days (FedEx/DHL), 20–25 days (India Post)
• South Africa: 7–12 days (FedEx), 25–35 days (India Post)
• Brazil: 10–15 days (FedEx), customs may add additional days

7.3 Delivery Time Disclaimer

All delivery times are estimates only and are not guaranteed. Delays can occur due to:

• Customs inspection and clearance at destination country
• Public holidays in India or destination country
• Extreme weather conditions or force majeure events
• Incorrect or incomplete delivery address provided by customer
• Failed delivery attempts (recipient unavailable)

TheIndiaBox.com is not liable for delays caused by any of the above factors.

7.4 Tracking

Tracking numbers are provided via WhatsApp and email within 24–48 hours of shipment dispatch. Live tracking links are provided for all FedEx, DHL and Aramex shipments.

8. Customs, Duties & Taxes

8.1 Customer Responsibilities

• Know your country's import regulations before ordering
• Pay all customs duties and import taxes when demanded by customs
• Provide correct and truthful declaration of contents if required

8.2 Our Responsibilities

• Provide accurate commercial invoice with correct product description and value
• File export customs documentation on India side
• Declare all items truthfully — we do NOT undervalue items on customs forms

8.3 DDP Option

For USA shipments, we offer DDP (Delivered Duty Paid) — duties are calculated and paid upfront at time of order so the recipient receives the package with no additional charges. DDP adds 10–25% to total order cost depending on product category and destination.

8.4 USA De Minimis

The USA removed the $800 de minimis duty-free exemption in August 2025. All imports to USA are now subject to customs duty regardless of value. We strongly recommend DDP option for USA shipments.

8.5 Seized or Refused Shipments

If a shipment is seized or refused by customs due to prohibited items or non-payment of duties by customer, TheIndiaBox.com is not liable for any loss. No refund will be issued in such cases.

9. Food & Perishable Items

9.1 Carrier Restrictions

FedEx, DHL and Aramex do NOT accept food items from India for international shipping. Food items can only be shipped via India Post (Speed Post or Air Mail).

9.2 Allowed Food Items via India Post

• ✅ Commercially sealed packaged snacks (Haldiram's, MTR, Bikano)
• ✅ Sealed spices in commercial packaging
• ✅ Sealed tea, coffee, dry fruits
• ✅ Sealed pickles and chutneys
• ✅ Dry sweets and mithai (sealed commercial packing)
• ✅ Ayurvedic supplements (sealed, labelled)

9.3 Prohibited Food Items

• ❌ Fresh fruits, vegetables, flowers
• ❌ Meat, fish, poultry
• ❌ Dairy products
• ❌ Homemade or unsealed food
• ❌ Food requiring refrigeration

9.4 India Post Delivery Times for Food

• Speed Post (EMS): 12–15 days — pricing similar to private couriers
• Air Mail Economy: 25–35 days — cheapest option

TheIndiaBox.com is not responsible if food items are confiscated by destination customs. No refund on product cost if seized — only shipping cost refund considered on case by case basis.

10. Lost, Damaged & Delayed Shipments

10.1 Lost Shipments

In the unlikely event of a shipment being lost in transit:

• We will file a claim with the carrier on your behalf
• FedEx/DHL claims process: 7–30 business days
• India Post claims: 30–90 days
• Compensation is limited to carrier's maximum liability (typically USD 100 unless insurance purchased)

10.2 Damaged Shipments

• Report damage within 48 hours of delivery with photos
• We will assist with carrier claim process
• Original packaging must be retained for damage claim

10.3 Insurance

We strongly recommend purchasing shipment insurance for orders above ₹5,000. Insurance cost is approximately 2–3% of declared value. Request insurance at time of ordering.

10.4 TheIndiaBox Liability

Our maximum liability in any case is limited to the shipping charges paid. We are not liable for the cost of goods lost or damaged in transit beyond carrier insurance limits.

11. Refund & Cancellation Policy

11.1 Before Purchase

Full refund if you cancel before we have purchased the product. No cancellation fee.

11.2 After Purchase, Before Shipping

If product has been purchased but not yet shipped — refund of product cost minus our service charge (10%) and any return shipping costs to us from the source platform.

11.3 After Shipping

No refund once the shipment has been dispatched, except in cases of:

• Wrong product sent by us
• Product significantly not as described
• Product damaged before shipping (proven by our pre-shipping photos)

11.4 Refund Timeline

Approved refunds are processed within 5–10 business days to original payment method.

11.5 Chargebacks

Filing a chargeback without first contacting us for resolution will result in permanent ban from our service. We maintain full shipping and communication records for all orders.

12. User Accounts

12.1 Registration

You can create an account using Google Sign-In (Gmail) or email/password. You must provide accurate information at registration.

12.2 Account Security

You are responsible for maintaining confidentiality of your account credentials. Notify us immediately of any unauthorised access.

12.3 Account Termination

We reserve the right to terminate accounts that violate these terms, file fraudulent chargebacks, or attempt to order prohibited items.

12.4 Data

Your order history, delivery addresses and contact details are stored securely. We do not sell your data to third parties. See our Privacy Policy for full details.

13. Privacy Policy

13.1 Data We Collect

• Name, email, phone number
• Delivery addresses
• Order history and product links
• Payment confirmation (we do NOT store card details)
• WhatsApp communication records

13.2 How We Use Your Data

• Processing and fulfilling your orders
• Sending order updates and tracking information
• Customer support and communication
• Improving our services

13.3 Data Sharing

We share only necessary data with:

• Shipping carriers (FedEx, DHL, Aramex, India Post) for delivery
• Payment processors (Razorpay) for transaction processing
• Indian customs authorities as required by law

We do NOT sell, rent or share your personal data with marketing companies.

14. Limitation of Liability

TheIndiaBox.com and Attune Offitech shall not be liable for:

• Delays caused by carriers, customs authorities or force majeure events
• Customs duties, taxes or fines imposed by destination country
• Items seized by customs due to prohibited item regulations
• Product quality issues from source platforms (Amazon, Flipkart, Noon)
• Loss of business, profit or opportunity due to delivery delays
• Any indirect, consequential or incidental damages

Our maximum liability in any circumstance is limited to the total amount paid for the specific order in question.

15. Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.

We will always attempt to resolve disputes amicably before any legal proceedings. Contact us first at +91 82875 40887 (WhatsApp) or via email.

16. Contact Us